1. Changing your mind, orders which fail to meet our usual high standards

You cannot amend the order once Your Order is placed. However you may cancel and re-order as necessary. We have a 30 day return policy on completed orders.

2. TERMS OF USE

This section explains how You are allowed to access and use the Site.

2.1 Use of and access to the Site

2.1.1 From time to time it will be necessary for Us to carry out maintenance on the Site which may result in occasional periods of downtime.

2.1.2 We can't promise that the Site will be uninterrupted or error-free or that defects in the Site will be corrected.

2.1.3 You can use the Site to browse and buy goods and services from Us and to manage your account with Us but not for any other purpose.

2.1.4 You must not use Your Jaman email/username and password combination to access the Site, or any part of the Site, including Your shopping list or favourite items, from anyone else's site. That is because access to the Site by commercial organisations, whether or not acting on behalf of Our customers, is strictly prohibited.

2.2 Content of the Site

2.2.1 We may update the Site from time to time, and may change the content at any time. However, please note that any of the content on the Site may be out of date at any given time, and we are under no obligation to update it. Although we try to update the information on the Site, we make no representations, warranties or guarantees, that the content on the Site is accurate, complete or up-to-date.

2.2.2 We do not guarantee that the Site, or any content on it, will be free from errors or omissions.

2.2.3 All rights, including without limitation any intellectual property rights, in any data on the Site, or any part of the Site, provided by Us or You, or any third party, such as for example Your shopping list or favourite items (the Data) will automatically be owned by Jaman. You agree that You are not allowed to use the Data, or permit any third party to use it, without Our express permission. If the law prevents us from automatically owning any rights in the Data, you now assign such rights to us.

2.2.4 You are responsible for configuring Your information technology, computer programmes and platform in order to access the Site. You should use Your own virus protection software.

2.2.5 You must not misuse the Site by knowingly introducing viruses, trojans, worms or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. By breaching this provision, You would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing Your identity to them. In the event of such a breach, Your right to use the Website will cease immediately.

2.3 Governing Law

These terms of use are subject to English law and the exclusive jurisdiction of the English courts.

2.4 Changes to these Terms

If We make any changes to these terms of use We will let You know as soon as possible by posting the changes on Our Site.

3. TERMS OF SALE

These terms of sale will apply if You place orders on Our Site.

3.1 Becoming a Customer

3.1.1 To place an order on Our Site You must be over 18 years of age, require Delivery in Our Delivery area or a Collection in Our collection catchment area and have a credit or debit card acceptable to Us in Your name.

3.1.2 When You register You will create a username and password which You must use whenever You shop with Us. You must treat Your username and password as confidential and must not disclose it to any third party. Please keep this information in a safe place because You will be responsible for all activities and orders made under Your password and username. If You think that someone else may either know or be using Your username and password, please contact Us immediately.

3.1.3 We reserve the right to decline a new customer registration or to suspend or disable Your Account at any time and at Our sole discretion.

3.2 Our Contract

3.2.1 Our Site invites You to buy goods from Us. Once You have placed an order on the Site We will send You an order acknowledgement by email setting out what You have ordered and the price of Your order. This is not an order confirmation or acceptance from Us. A legally binding contract with You will only arise once We have completed Delivery of the goods to You or You have (or the person you have requested to Collect on your behalf has) completed Collection of the goods from Us. At this time You become the owner of the goods. This means that You will have no legal liability in connection with Your order until Delivery or Collection (as applicable) is completed.

3.3 Price

3.3.1 The price of the item(s) You order will be the price on the Site at the time You place Your order or amend Your order. If a new price or promotion is in place after You have placed Your order for example, a multi-buy offer or price reduction which may be advertised on the packaging of goods you have ordered, these prices and promotions will not be applied to Your order.

3.3.2 For Your protection and security, and in order to verify the debit or credit card details provided, We may contact Your card issuer and perform a 3DS authentication check, or if your card is not enabled we will request a pre-authorisation of 1p on the day You checkout Your order to request a pre-authorisation of 1p. We will verify Your card for 1p each time You amend Your order. It is important to point out that this pre-authorisation is NOT a charge to Your card and will not be billed to You. Your card issuer may hold this amount for a short period, but this will never be taken from Your account.

3.3.3 We will debit the total value of Your checked out order once the order has been placed.

3.3.4 All prices quoted are inclusive of any Value Added or other tax.

3.4 Changing your Mind

3.4.1 You can cancel Your order at any time 72 hours before Delivery or Collection.

3.4.2 Your right to return an item does not apply to certain goods unless these goods are faulty on Delivery or Collection or mis-described. These items are: Items which cannot be resold for health and hygiene reasons once unwrapped Orders which fail to meet our usual high standards

3.4.3 When Your items are delivered please check that the order is not damaged. In the event that Your order is visibly damaged or in any way does not meet Our usual high standards, please Let Us know as soon as possible. Refunds are subject to checks in accordance with our returns criteria. Returns policy for items which are not liable to deteriorate, or expire rapidly - If You return an item(s) which is damaged or faulty, mis-described or parts are missing straightaway or within 30 days of delivery or collection you may request either a full refund, a price reduction, or replacement or repair of the item(s). If You discover the item(s) is damaged, faulty, mis-described or parts are missing after 30 days from delivery or collection, You may return the item(s) and request either a repair or replacement. If the repair or replacement provided by Us is not satisfactory, You can then request either a refund or price reduction. Please note that sometimes it will not be possible for Us to provide a replacement or repair for an item (e.g. because the product/parts no longer exist). In these circumstances Jaman will offer You a refund or price reduction.

3.4.4 If You are entitled to return goods or cancel Your and We have already debited Your card, We will reimburse any sum received from You including the cost of the standard delivery charge if applicable, in respect of such goods by crediting the card You paid with. Refunds can take up to 20 days to appear in your bank or credit card account. This may depend on which bank you use and where it is located. We will make any refunds within 14 days of receiving the goods back.

3.4.5 Your rights under UK or your national consumer legislation and any Manufacturer Guarantees are not affected.

3.5 Stock Shortages on Popular Goods

3.5.1 We do Our best to ensure that We have amazing availability but We do occasionally run out of some goods.

3.6 Delivering Your Goods

3.6.1 We always aim to Deliver Your goods within the timeframe We have agreed with You, but We cannot accept liability if We Deliver the goods outside of this slot or don't Deliver all or any of the goods in Your order.

3.6.2 Ownership of, and risk in, the goods will pass to You once Your order has been Delivered. Read all information on the product label carefully. If the delivery address stated on Your order is not the address where You live We will not be liable for any damage or detriment to the goods caused by their onward delivery to You.

3.6.3 We can only Deliver to an address stored in Your address book in the Your Account section of Our Site. We can only make a Delivery to an address within Our delivery area.